Refund policy

 

 

Return and Refunds

Other than masks, all items can be returned within 14 days after receiving. Please email info@coatofarms.nyc to request a refund or exchange. We offer free shipping to you but you must pay for shipping item back. Item must be unused, no wear, and with original tags and in original poly bag to be accepted for return. Any item that is on sale can only be returned for exchange or store credit. Sales items cannot be refunded. 

For our security, we have the right to flag any customers for making returns too frequently.

We do not accept returns on masks as risk of infection after use is very dangerous. Masks are the one item that we offer that has direct contact with your mouth and nose and so the risk of infection is much too dangerous. So in accordance with safety and hygienic recommendations no-one  should be sending used masks through the mail system or anywhere where others will be handling them. All other items are returnable. 

For the most part masks can still serve their function even if they are bit big or small. The most important thing is to have a barrier in front of your nose and mouth. All the masks also have adjustable ear-loops so they can fit any width. If you have any further questions please write to us through the contact form.